Terms and conditions

PCA provides an online Platform that connects Clients with independent Partners. We facilitate bookings and payment processing; we do not control how you perform your services.

Your relationship with PCA is that of an independent contractor. Nothing in these Terms creates an employment, partnership, or agency relationship between you and PCA.

PCA does not certify or endorse any Partner or guarantee any particular outcome. You are solely responsible for the quality, safety, and delivery of your services.

You will create and maintain a public Partner Profile showcasing your background, skills, menus (if Chef), pricing, and any other relevant details. PCA may, at its discretion, translate or promote your profile in various marketing channels.

PCA does not guarantee that you will receive any bookings, work opportunities, or income through the Platform. The availability of work depends on various factors including client demand, your profile quality, pricing, availability, and market conditions. Your success on the Platform is not guaranteed and depends on your own efforts and market dynamics.

You must be at least 18 years old (or have reached the age of majority in your jurisdiction) and have the legal capacity to enter into binding contracts.

You will provide accurate personal information (name, business details, contact info, payment details) and create login credentials.

PCA may require ID uploads, background checks (where legally permissible), proof of certifications, or other documents to ensure trust and safety. Failure to provide requested documentation may result in account suspension or rejection.

By registering, you represent that you hold all necessary licenses, health certifications, and permits (food handling, alcohol service, etc.) required in your jurisdiction. You must comply with local laws (food safety, taxation, etc.) at all times.

If you employ or work with assistants (e.g., sous-chefs, bartending staff, waiters), you remain fully responsible for their conduct, compliance, and compensation.

You agree to:

• Maintain a high standard of professionalism, cleanliness, and safety (e.g., food safety if applicable).
• Respect any dietary restrictions or allergies provided by Clients.
• Bring necessary equipment unless stated otherwise in your Booking Offer.

Your profile and any service descriptions (menus, bar packages, sommelier selections, etc.) must be truthful and not misleading. You may only upload images that you own or are explicitly authorized to use.

• Respond promptly to Client inquiries or Booking requests through PCA's messaging system.
• Do not share direct contact details (e.g., phone, email) with Clients before a Booking is confirmed. All initial communication must remain on the Platform.
• After the event is within 7 days of its start date and the event is confirmed (paid), PCA will display mutual contact information, given that no refunds are available within the last 7 days.

You must serve Clients without discrimination based on race, gender, religion, sexual orientation, disability, or other protected categories.

PCA strongly recommends obtaining appropriate insurance (e.g., general liability, professional indemnity) to cover potential risks (allergies, accidents, property damage, etc.). PCA does not provide insurance on your behalf.

1. The Client creates an event request on the Platform.
2. If PCA's Internal Fulfillment Team has availability, we may introduce an internal Chef/Partner to the Client. Otherwise, PCA may introduce up to three external Partners.
3. You (Partner) will discuss details with the Client. For single-service events, you will typically provide a menu proposal (including grocery costs). For multi-service (multi-day) events, you may provide a quotation proposal (covering your service fee but excluding groceries, which the Client reimburses daily based on receipts).
4. The Client accepts one proposal and makes payment through the Platform. At that point, the event is booked.

A Booking is confirmed when the Client accepts your Offer (menu proposal or quotation) and provides valid payment. You are contractually bound to provide the service on the agreed date(s), time(s), and location(s).

• If a Client requests changes (e.g., guest count, menu adjustments, timing), you may revise your price accordingly.
• Both parties must confirm any changes through the Platform's messaging system or request flow.
• Significant changes close to the event date may be treated as a new Booking or a cancellation, depending on timing and mutual agreement.

• Avoid cancellations whenever possible. Clients rely on your commitment.
• If you must cancel, notify both the Client and PCA immediately via the Platform.

• Repeated or unjustified cancellations may result in account suspension, negative reviews, or penalties (including possibly owing PCA the Commission on the canceled Booking).
• PCA may place an automated review indicating the cancellation on your profile.

If you cancel due to verifiable emergencies (illness, accidents, force majeure), PCA may waive certain penalties.

• If you withdraw from a Booking after the Client has paid, PCA will issue a full refund to the Client.
• PCA will record a penalty of 5% of the total paid amount against your account, primarily to cover payment processing fees. On your next successful event, PCA may withhold that amount from your payout to settle this penalty.
• If you withdraw a second time while an outstanding penalty exists, PCA may disable your account, effectively banning you from working on our Platform.

Covered by the Client Terms. If a Client is due a refund due to Partner fault (e.g., not meeting promised service standards), PCA may reclaim or withhold payouts from you.

If you fail to show up or do not deliver the service, the Client is entitled to a full refund. PCA may require reimbursement from you if you have already been paid out.

• PCA charges a Commission on each confirmed Booking. The Commission percentage or fixed amount is displayed when you create or accept an Offer.
• By using the Platform, you authorize PCA to deduct the Commission from the total amount paid by the Client before remitting your net earnings.

• PCA (or a third-party processor) collects payments from Clients on your behalf.
• Once a Client pays PCA, it is considered as having paid you in full.

• Typically, PCA releases your net funds 48–72 hours after the service is completed, provided no dispute is ongoing.
• The Client has 1 day after the event to report any complaint. If no complaint is reported within that day, the service is considered successfully delivered. The system may auto-complete the event and release your payout.
• Actual bank transfer times vary. Ensure your payout details are accurate; PCA is not liable for lost or misdirected funds due to incorrect info.

• In cases of refunds to the Client (e.g., proven service deficiencies, no-shows, disputes, or chargebacks), PCA may offset or deduct the refunded amounts from your future payouts.
• You agree to cooperate in any PCA investigation of a Client complaint.

• You are solely responsible for complying with tax obligations (income tax, VAT, social contributions) in your jurisdiction.
• PCA's Commission may be subject to VAT where applicable (e.g., in Romania or the EU).
• You must provide Clients with any legally required invoices for the services you render.

You acknowledge and agree that:

• If a Client cancels a Booking, your eligibility for payout depends on the applicable refund policy in the Client Terms. In most cases, especially if canceled more than 7 days before the event, you may not receive any payout.
• If PCA (including any admin, moderator, or internal team member) cancels a Booking for any reason — including but not limited to operational, legal, or safety concerns — you are not entitled to any payment for that Booking. PCA reserves the right to cancel Bookings at its sole discretion. You waive any claim for compensation in such cases.

In the event of a legal dispute, formal complaint, or chargeback initiated by a Client (i.e., reversal of payment through their bank or card provider), PCA reserves the right to:

• Withhold any payouts to you related to the disputed Booking until the matter is resolved; and/or
• Cancel the payout entirely if the dispute results in a full or partial refund to the Client.

You acknowledge and accept that in such cases, PCA is under no obligation to compensate you unless the issue is resolved in PCA's or your favor. You agree to fully cooperate in any investigation, including providing requested documentation, explanations, or communications related to the Booking.

PCA may offer integrations that let you manage bookings from other websites or travel platforms within our interface.

If a Booking originates through PCA or is managed by PCA's tools, you owe the agreed Commission, regardless of where the Client pays.

You must accurately record any booking that started on PCA or used PCA's integration. Undisclosed external bookings discovered by PCA may lead to suspension.

For one (1) year from the date of your last Booking with a specific Client on PCA, you agree not to solicit or accept direct bookings from that Client outside the Platform.

If PCA discovers circumvention, we may terminate your account and pursue legal remedies, including claiming lost Commissions.

Any text, photos, or other materials you upload remain your property. By posting, you grant PCA a non-exclusive, worldwide license to use and display them for Platform promotion and operations.

You must not post content that violates intellectual property rights or privacy rights of others.

All statements about your experience, qualifications, or the services/dishes/drinks you offer must be truthful. Stock or misleading photos are strictly prohibited.

As an independent professional, you should maintain general liability insurance covering property damage, injuries, or illnesses arising from your services.

PCA is not responsible for any acts or omissions by you, including claims by Clients or guests for personal injury, property damage, or other losses.

To the maximum extent allowed by law, PCA's liability to you is capped at €500 or the total Commission PCA earned from your bookings in the six months preceding the claim, whichever is greater.

These Partner Terms remain in effect until terminated by either party in accordance with this section.

You may terminate your account anytime, but remain liable for any confirmed Bookings and obligations accrued.

We may suspend or terminate your account immediately for serious violations (fraud, repeated cancellations, unsafe practices) or upon reasonable notice for any other reason.

Future or pending Bookings may be canceled; Clients may be fully refunded at PCA's discretion. Provisions on indemnification, liability, and non-circumvention survive account closure.

Termination of your account does not absolve you of any liabilities or obligations incurred prior to termination. You remain responsible for any damages, injuries, or other liabilities arising from your services provided through the Platform, even after your account is closed.

These Partner Terms are governed by Romanian law.

Any disputes shall be brought in the courts of Constanța, Romania, unless otherwise required by consumer-protection laws.

If a dispute arises, contact us first to seek an amicable resolution.

Any claim you have against PCA must be brought within one year from the date it arises, unless prohibited by law.

These Partner Terms, plus any referenced policies (Privacy Policy, etc.), constitute the entire agreement between you and PCA concerning your activities as a Partner.

If a provision is held invalid or unenforceable, the remaining provisions remain in effect.

PCA's failure to enforce any right under these Terms is not a waiver of that right.

You may not assign or transfer your rights or obligations under these Terms without PCA's prior written consent. PCA may assign these Terms as part of a merger or acquisition.

We may send you notices via email or the Platform interface. You agree to keep your contact details current.

In case of any conflict between translated versions, the English version prevails unless required otherwise by law.